Privacy Policy

Last Updated: January 2026

Introduction

Welcome to kb88. We are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains in clear, plain language what data we collect, why we collect it, how it is used, and the choices you have regarding your personal information.

By accessing or using the kb88 website and its associated services — including cricket betting, live casino, slots, and account management features — you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of our services.

kb88 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. We recognise that the privacy of Bangladeshi players is of paramount importance and we apply robust data protection practices across all our operations.

Information We Collect

When you register, verify your account, or use our services, kb88 may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for KYC compliance.
• Contact details: email address, mobile phone number, and residential address (including city such as Dhaka, Chittagong, or Khulna).
• Financial information: transaction history, deposit and withdrawal records, preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balance information.
• Technical data: IP address, device type, operating system, browser version, session duration, pages visited, and referring URL.
• Behavioural data: gaming activity logs, betting patterns, game preferences (e.g. cricket betting, slots, live casino), bonus usage, and customer support interactions.

We collect only the information that is necessary for the operation of our services, regulatory obligations, and the improvement of your experience on kb88.

How We Use Your Information

The personal data collected by kb88 is used for clearly defined purposes only. We do not sell your personal information to third parties. Specifically, your data is used to:

• Create, verify, and manage your kb88 player account in accordance with our identity verification requirements.
• Process deposits and withdrawals through your chosen payment method, including bKash, Nagad, and card-based transactions.
• Provide, personalise, and improve the gaming services you use, including cricket betting, live casino tables, and slot games.
• Send you important account notifications, promotional offers, and responsible gaming reminders via email or SMS, where you have given consent.
• Detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity on our platform.
• Comply with applicable legal and regulatory obligations that govern online gaming platforms operating in or serving Bangladesh.

Cookies and Tracking Technologies

kb88 uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. A cookie is a small text file stored on your device when you visit our site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to remember your preferences, keep you logged in, and measure how our platform performs.

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on kb88. By continuing to use our site after reviewing this policy, you consent to our use of cookies as described herein.

Sharing of Your Information

kb88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating our platform — such as payment processors (bKash, Nagad), game technology providers, fraud detection services, and customer support tools — are bound by strict confidentiality agreements.
• Legal obligations: if required by law, court order, or regulatory authority, we may disclose your information to the appropriate authorities. We will always seek to limit the scope of such disclosures to the minimum required.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We require all parties to whom we disclose personal data to respect the security and confidentiality of that information and to handle it in accordance with applicable data protection standards.

Data Retention

kb88 retains your personal information for as long as your account remains active or as long as is necessary to provide you with our services. We also retain data to comply with our legal obligations, resolve disputes, and enforce our agreements. Once the retention period has elapsed and no overriding legal basis exists, your data is securely deleted or anonymised.

Financial transaction records related to deposits and withdrawals are retained for a minimum of five years in accordance with standard anti-money laundering requirements. This period may be extended where required by applicable regulations.

Data Security

The security of your personal information is a core priority at kb88. We implement industry-standard SSL encryption across all data transmissions between your device and our servers. Our platform undergoes regular security audits and vulnerability assessments to identify and address potential risks before they can impact our players.

While we employ robust technical and organisational safeguards, no method of internet transmission or digital storage is entirely infallible. We urge all players to use strong, unique passwords for their kb88 accounts and to keep their login credentials private and secure.

Your Rights as a Player

As a player on kb88, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: subject to our legal obligations and retention requirements, you may request the deletion of your personal data.
• Right to withdraw consent: where we process your data based on consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all verified requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can action them.

Third-Party Services and Links

Our platform integrates with third-party service providers to deliver a complete gaming experience. These include game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment facilitators including bKash and Nagad. While these partners are carefully selected, each operates under its own privacy policy and data handling practices.

kb88 is not responsible for the privacy practices of third-party game studios, payment processors, or any external services. We encourage players to review the privacy policies of any third-party service they interact with through our platform.

Protection of Minors

kb88 is strictly an adults-only platform. Our services are intended solely for players who are 21 years of age or older. We do not knowingly collect or process personal information from individuals under the age of 21. If we become aware that a minor has created an account or provided personal information, we will take immediate steps to delete that information and close the account.

Parents and guardians who believe their child has accessed or registered on kb88 are urged to contact us immediately at [email protected] so that we can act promptly.

Changes to This Privacy Policy

kb88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage all players to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of kb88 following any posted updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kb88 handles your personal data, please reach out to our dedicated support team: